If a product fails due to defects in workmanship and/or materials, we
will repair the goods free of charge, or replace at our discretion. This
guarantee is in addition to your statutory rights. Sensible repairs will
be carried out on RAB products only for a reasonable charge (plus postage).
After receiving payment, we endeavour to return products within six working
days, however please allow extra time before busy holiday periods. All
repairs are carried out using top quality material but we cannot guarantee
that our repair service will be invisible.
Please send your items for repair to:
Rab
Equip Outdoor Technologies Ltd
Wimsey Way, Somercotes, Alfreton,
Derbyshire. DE55 4LS
or
email us for more details:
returns@equipuk.com
RETURNS MUST BE SENT IN A CLEAN CONDITION
We are sorry but anything returned to us for repair must be washed first - if the return is unclean, we will contact you first and let you know the charge for professional cleaning prior to repair.
Due to the high cost of postage for this service in counties outside the UK you may wish to use a specialist in your own country.
For repairs in Norway please contact:
Sport och fritid Gore-tex service
Falkhytten
6480 Aukra
Norway
Tel. 0047 71174152
For information on repairs in Switzerland please contact:
